Customer Service Evaluation, Contact Auditing, Customer Satisfaction, Market Research
An examination (or “Xzam”) is an assessment to measure test-takers’ knowledge, skill, fitness and finesse in a topic or process. Usually significant in consequence, an Xzam may be administered in varied styles, but confined by rigor and requirements. Independence and statistical analysis are used to define terms, scope, difficulty and format.
It is the mission of XzamCorp to provide clients with best-in-class, efficient and effective, customer service evaluation, call center auditing, and satisfaction research services. We seek clients with whom we can establish well-functioning long term relationships and generate repeat business.