State comprehensive shipping and delivery terms and conditions on the web site in an easily seen place; state delivery periods which are not impossible to achieve and deliver on-time; extend delivery periods during peak times (such as in the Christmas holiday season); use high quality shipping containers; integrate company’s delivery system with carrier company’s delivery system; provide alternative delivery methods and options (e.g. for delivery methods - delivery to post office close to the consumer, enable consumers to pick up products from brick and mortar store; for delivery options - overnight delivery, two day delivery, ground delivery, etc.); integrate the company’s internal divisions to (a) each other, (b) delivery carriers, and (c) customers (i.e. interface inbound logistics with sales department, and sales department with outbound logistics, etc.); provide alternative delivery carriers; install a system where consumers can track their orders in real time; use advanced computer systems to deliver the right product to the right place and person.