Phone Surveys and Customer Evaluation
Phone surveys should build on existing data, explore new territory and easily gather response.
Phone surveys can be used to identify and improve service weaknesses, evaluate customer satisfaction / loyalty / opinions, and increase awareness about the demands and needs of the marketplace.
Whether you need a simple post-call, two question net promoters like survey or an in-depth interview with intense skip logic – we can help.
Research, informational, or similar phone calls that don’t contain telemarketing messages are subject to less legal constraint. But, effective customer phone surveys should still involve great thought about data needs and scrubbing, customer perception, error, deployment and timing, pitfalls, reporting, feedback and use.
Let us evaluate your phone survey programs / projects with an eye toward increasing the ROI and cost-effectiveness of your customer service commitments and satisfaction research.
Telephone Polling & Customer Interviewing
We can build an efficient telephone survey solution to systematically collect customer feedback from any portion of your customer base. Using questionnaires designed to gently uncover data, we can even collect information that may be difficult to uncover using standardized or generic scripts. Whereas, direct polling can sometimes make customers uncomfortable and lead them to avoid fully describing their actual feelings about a company and its products or services; XzamCorp, as an outside independent research company, can help you develop individualized program scripts (pulled from hundreds of different question sets used across a variety of industries) built specifically to reveal answers to difficult questions that customers are not often asked.
We have years of experience collecting and analyzing surveys by phone and we can help you set up an effective customer telephone survey solution. To learn more call us today at 1.877.992.6267.