Provide easily seen, clear and comprehensive return and refund policies of the company on the website; honor returns and refunds as stated in the company's policies; do not demand (a) shipping and handling fees or (b) restocking fees for returned products if the fault belongs to the company (e.g. if wrong, incomplete or defective product is sent or if the stated delivery period is not honored); make it easy to obtain prepaid return labels (i.e. put in in the product package or send via e-mail); make it possible to return products to company brick and mortar stores; integrate the systems of online store with brick and mortar stores.