Suggestions About Billing & Payment Related Issues

 

Provide alternative payment methods; integrate account department with order taking, inbound and outbound logistics, and customer service departments through information and communication technologies (particularly through EDI-electronic data interchange) to prevent charging and billing the consumer for (a) non-delivered products or non-delivered portions of an order, (b) orders cancelled by the consumer, and (c) cancelled memberships; bill and charge consumers only upon shipment of the products; prior to billing and charging send a notification to the consumer about the amount and date of payment so that is something is wrong it can be corrected; payback overcharges and double charges immediately to the consumer’s account; to prevent billing and charging the consumer for someone else’s purchase or unwanted/not ordered products, send a notification and request the consumer’s approval.