 | A modern sales force no longer interacts with customers merely in-person or by telephone. A growing percentage of customers now solicit businesses on-line. Quick response time and accuracy and completeness in responding to on-line inquiries are critical to realize increased sales via the internet. E-mail and text chat cyber shops can be used to assess these factors, gauge contact center agent competency and determine the sufficiency of on-line customer service processes. We correspond via e-mail and online chat with your customer service representatives. Electronic mystery shop dialogues are timed, transcribed, evaluated and reported in the manner(s) best suited to your needs. Get Base Pricing  Request Quote | |||
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