 | A new customer's first contact is still most frequently by telephone. Ensuring the quality of interaction in this initial encounter is very important. Front line employees should be empathetic, listen and ask critical questions. It is also necessary that high involvement customer service representatives place themselves in the shoes of their customer. A telephone mystery shop program can be used to ensure your company provides appropriate levels of service. We record and post telephone mystery shops on our results website along with detailed shop reports and periodic summary reviews Get Base Pricing  Request Quote | |||
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