Surveys Overview

Telephone Surveys - We utilize an advanced CATI system to put you in touch with your customers. Surveys are conducted in a professional, friendly manner to insure good response rates and encourage detailed feedback on open-ended and verbatim questions. All interviewers are trained, work in one location, and survey results are audited for inaccuracy and bias.

 

Web-based Surveys - Survey respondents participate after receiving an e-mail invitation containing a link and password to a secure website. Results can be accumulated quickly and reported by the method(s) desired. Web-based surveys can be economically programmed with multimedia (video and audio) files.

 

Reporting / Management Alert Service

The information we gather should meet your specifications, be presented in a logical fashion, and be easily and readily accessible. Choose reports which will allow you to identify trends and monitor progress - mean, median, standard deviation, chi-square, standard error, T-test, ANOVA, multiple regressions, correlation and more. Get results by the method most likely to be reviewed - through MP3 and other postings on our results website, by e-mail attachment, on CD, or in written summary reports at a frequency of your choosing.

When mystery shopping, if we encounter a problem of significance, such as an inability to connect to a representative or improper telephone conduct, we have an alert service to contact you immediately. When surveying, we track and promptly report back to our clients all do-not-contact requests.