Working With XzamCorp
We have decades of operational and technical experience.
But, more importantly, if we can’t do the job for some reason – we’ll promptly tell you.
What should we expect?
Candid feedback. Quick help. Confident, simple proposals.
Who does XzamCorp work with?
Industries / Target:
|Companies with lots of brick & mortar that sell products or services requiring high-level customer service interaction or cross/up selling
Examples: Hospitality & Lodging, Rent to Own, Banking Car Rental, Casino, Franchising
|Companies recognizing it costs more the acquire a new customer than to satisfy existing ones
Companies focused on repeat bus.Examples: Software, Utilities, Pharma
|Businesses with high volume transactions / lots of customer contact
Boutique and Emerging business
Examples: Health & Wellness, Internet Sales, Catalog sales, Insurance, Financial, Retail
|Businesses with in-house call / contact centers
Especially those with growth, technical and/or employee / client turnover issues
Market Research Dept.
Call/Contact Center Supervisors
|Customer Service Evaluation
Telephone Mystery Shops
Cyber (e-mail & text chat) Shops
Phone / Internet / Paper Surveys
VOC, NPS, Customer Satisfaction
Purchase Intent / Key Drivers
Follow-up / Warm Transfer
Call overflow / extended hrs.Order Acquisition
|Outside Call Recording Review
Employee / Remote monitoring
Key stroke / screen-shot capture and review
Interaction (required Document) Confirmations
To facilitate a smooth transition from current providers, we will work closely with you in a pre-deployment period to satisfy process and technical requirements.
We will provide you:
- Access to and thorough testing of processes.
You should provide us:
- Complete and up-to-date scripting.
- Specifications and samples of reporting and data files to be exchanged.
- Access and distribution requirements, including name and email address, store location, etc.